Open the door of your product, the rating plate sticker should be visible on the top of the porthole. The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long.

Close the door. Check that there is power to the machine. Select a programme and press Start Pause. Check if the door locked light is illuminated. If it is not, check the following: 1. Is the machine connected to the electrical supply? 2. Is the electrical supply OK? Check another socket. 3. Has the fuse on the machine blown? If so, replace it.

If the door locked light is illuminated and the machine does not start this means that the machine cannot fill with water, check the following: 1. Check the programme dial is correctly aligned with the programme. 2. Is the water supply to the machine switched on? 3. Are the pipes kinked or restricted in any way?

Is the power socket working? Try another appliance in the socket to test it.

Once you are certain that there is an electricity supply coming out off the socket, change the fuse in the plug in case it has blown.

Error E01: Door is not locked. Check to ensure the door is locked properly, if it is, you will need to book a service call.

Error E02: Not filling with water or slow to fill. Refer to ‘ Machine not filling with water’ section of this guide.

Error E03: Not emptying quickly enough. Refer to ‘Water does not drain away’ section of this guide.

Should your machine produce any other error code, the fault will probably need a technical diagnosis and parts to be fitted, so book a service call to solve this problem.

Not all the detergent has been flushed away. 1. Check the water supply tap is fully turned on. 2. Check the inlet hose is not kinked.

Is there clothing or dirt between the door gasket and the door glass? Ensure that the door glass and gasket are kept clean and free of laundry when loading the machine.

The machine will be fitted with a filter and filter cover. Check to make sure the filter cover is securely fitted

Check for foreign bodies in the filter. If present, clean the filter.If there is a screw on the filter cover undo this prior to releasing the filter cover.

Is the load unbalanced? To reduce noise and vibration and improve the machine’s reliability and life, the machine is fitted with an electronic sensor that detects if the load is unbalanced. To improve the spin performance the load can be re-distributed by hand at the end of the cycle and then re-spun.

If the water is on, turn the water off, remove the inlet pipe from the rear of the machine, clean the filter and remove the water flow control restrictors behind the filter at the inlet. See the picture. If the adjustments fail to solve the problem call for service.

This is usually a build up of undisolved laundry dirt which manifests itself as mould and algae. Clean the door seal with an antibacterial cleaner. Hoover manufacture a cleaning product contact the Spares Department for further information

To help keep it clean, wipe the door seal dry after every use, and once a month do a maintenance wash at 60°C or above with a detergent that has a laundry bleach in it, and with fabrics that can take that temperature. As a guide colour care, gentle and woollen detergents do not have bleach in them. Alternatively Hoover Candy have produced a cleaning product that may be obtained From the Spares department.

This is normally associated with incorrect plumbing arrangements. Check to make sure your plumbing complies to the measurements on this picture

This is commonly water going into the machine from the sink tee off connection. Make sure the grey outlet pipe goes upwards from the connection to stop water flowing into the washing machine

When 2 indicator lights flash together it means that the electronic control system has detected a fault. Check the drain pump filter.

Some smells which come from the washing machine are due to a build up detergent and washing residues. This can be overcome by doing a maintenance wash once a month at 60°C or above, with a detergent that has a laundry bleach in it and with fabrics that can take that temperature. As a guide colour care, gentle and woollen detergents do not have bleach in them. Hoover Candy produce a cleaner for your appliance called Care + Protect. This can be purchased from the Spares Department. Details are on this web site